It can also include editorial cases, approval cases, and IT tickets.Ī digital workplace makes it easier to handle cases from multiple users through a single interface. It can be a service request that needs to be met or a customer complaint that has to be resolved.
It offers a dynamic structure to execute unpredictable and non-routine business processes that require complex decision making.Ī case can be different things, depending on the organization.
Case managementĬase management is the method of processing information through a combination of digitized workflows and human decision making. They can also manage and track projects to ensure all the deadlines are met and project information is available easily for everyone involved. Teams can create new projects right inside the digital workplace platform and collaborate in real-time. It ensures all the involved departments in the organization are able to work together efficiently in order to achieve the project goals. Project management is about establishing policies, procedures, and principles for successfully taking a project from conception to completion phase. It’s also the best way to have ad-hoc discussions, make announcements to larger groups, and collect and share meeting notes. This, in turn, gives remote team members the opportunity to create their own work schedule and maintain optimum productivity levels without the pressure of responding to messages in real-time.īy offering asynchronous communication, a digital workplace gives teams a place to have longer and more thought-out discussions, without excessive emails which can eventually get lost in the inbox. An email is the perfect example.Īsynchronous communication has become ubiquitous in remote teams because it allows employees to respond to messages in their own time. One person provides information, then there can be a time lag before the recipients check the message and offer their response. In asynchronous communication, users don’t interact in real-time. When teams aren’t present in the same physical office space and they can’t have face to face meetings everyday to clarify any issues or doubts, synchronous communication becomes more important than ever.Īs a major component of a digital workplace, synchronous communication allows teams to communicate seamlessly even when they are working remotely or from different physical offices with minimal disruptions. Synchronous communication is real-time communication between two or more users which can be in the form of instant messaging, voice calls, or even video conferencing.Ī digital workplace should allow employees to communicate with each other in real time regardless of their location or the device they might be using. Here are seven things that your digital workplace needs. A successful digital workplace platform is the one that can align the right technology and the right talent with your organization’s future goals.īut to choose the right digital workplace for your business, you need to know all the important components that it should include. It requires a well thought out, multiphase strategy which can take anything from a few weeks to several months.Īs a virtual replacement of the physical office space, a digital workplace gives employees access to all the digital tools that they need to perform their everyday work. Implementing a digital workplace in an organization and embracing digital transformation isn’t something that can happen overnight.
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